Fertility Solutions: Official Blog

Fertility Solutions Patient Satisfaction Survey Results

Posted in Fertility Doctors, Fertility Solutions, General | Tagged Patient Satisfaction, Patient survey, Patient Testimonials September 4, 2014

Fertility Solutions recently completed our bi-annual patient satisfaction survey and we are excited to share the results. We are proud to announce that our surveys scores have increased in every category since our last patient satisfaction survey back in November (2013).

The scores range from “1” as the lowest to “5” as the highest positive response.

The survey category summary is as follows:

  • The patients initial impression of Fertility Solutions – 4.61

  • Impression of Physicians – 4.75

  • Impression of Medical Assistants – 4.82

  • Impression of IVF Nursing Staff – 4.81

  • OR/PACU Nursing – 4.87

  • OR/PACU Experience – 4.90

  • Financial Interactions – 4.30

  • Reviews on our Facilities – 4.82

  • Patients impression of confidentiality – 4.82

  • Fertility Solutions Overall – 4.8

  • The Fertility Solutions Website and Portal (combined) – 4.38

    The following are some of the patient comments that were noted on the survey, they were asked what we could improve:

“Very friendly staff.”

“Everything was great – from the doctors, to nursing, to getting blood drawn, and the office staff is incredible. I could not be happier with the care I received.”

“The staff is amazing and very friendly.”

“Well run facility, top notch staff and physicians.”

“Very friendly positive outlook - make it impossible for us to lose hope! You guys are great!”

“All staff are friendly, accommodating, and prompt to explain all details of treatment and procedures thoroughly. Overall, I have had an amazing experience at Fertility Solutions and have recommended it to many friends and family.”

“Dr. Kowalik has been an exceptionnal doctor and a pleasure to work with. Thank you for everything!”

“There is not one thing to pick due to being very pleased with everything, from the staff in office to the nurses on the phone that I have never met.”

“Everyone was so friendly, welcoming and caring. I also LOVE being able to see results on the patient portal.”

“Calls and emails were responded to very promptly.”

“Wonderful at treating me as a person. Compassionate front staff, Lisa is friendly and helpful.”

“All staff was fantastic! They definitely took the time to make me feel comfortable and explain the process step by step.”

“Appreciated the detailed explanation of all of the procedures, timeliness of the appointments was superb, and the dedicate physician interaction far exceeded our expectations.”

blog comments powered by Disqus